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Refund Policy

Last Updated: October 22, 2025

Thank you for choosing Heal By Gaia.
We are dedicated to creating science- and nature-based personalized healing protocols designed specifically for your body, lifestyle, and condition. Because each plan is custom-built for you after thorough assessment, our refund policy is strict and transparent to ensure fairness and clarity.

1. No Refund After Protocol Delivery

Once your personalized healing or wellness protocol has been prepared, shared, or delivered to you (via email, WhatsApp, dashboard, or any other medium), no refund, return, or cancellation will be possible.

Our plans are uniquely customized for each individual, based on medical history, diet, circadian rhythm, and other lifestyle information you provide.
Therefore, once created, they cannot be reused, resold, or withdrawn.

2. Payment Confirmation

All payments made on Heal By Gaia are final and non-reversible.
Before purchasing any plan or consultation, we strongly advise you to:

  • Read the service details carefully.

  • Ensure you understand the nature and purpose of our protocols.

  • Decide confidently before making the payment.

Once payment is completed and your data has been received for assessment, we consider the order confirmed and non-refundable.

3. Exceptions (Rare Circumstances)

Refunds may only be considered in the following limited circumstances:

  • You have made a duplicate payment due to a technical error.

  • Your payment was charged but the protocol was not delivered within 14 business days, and no communication was received from our support team.

  • You purchased a plan by clear accidental transaction and contacted us before submitting your health information or receiving any materials.

Each refund request will be manually reviewed by our support team.
We reserve the right to decline refund requests that do not meet the above criteria.

4. Payment Processing and Fees

All payments are processed securely through trusted third-party payment gateways.
We do not store your full payment information.

If a refund (in an approved exception) is processed, please note:

  • Any transaction or processing fees charged by payment providers may be deducted from the refund amount.

  • Refunds may take 5–14 business days to reflect in your account, depending on your bank or payment method.

5. Service Modifications or Delays

If you face issues such as:

  • Delay in receiving your protocol, or

  • Miscommunication during your consultation,

please contact us immediately at healbygaia@gmail.com.
We will review your case and ensure that you receive your service in full as described.
However, this does not entitle you to a refund once the service has been delivered.

6. Client Responsibility

By purchasing any plan, you acknowledge that:

  • You understand our services are informational and lifestyle-based in nature, not a replacement for professional medical advice.

  • Your results depend on your consistency and adherence to the provided protocols.

  • Refunds cannot be claimed based on personal dissatisfaction or lack of desired results, as outcomes vary per individual.

7. Contact Us

For any questions, billing issues, or refund-related inquiries, please contact:

Heal By Gaia
📧 Email: healbygaia@gmail.com
🌐 Website: https://healbygaia.com

Our support team will review all queries carefully and respond within 3–5 business days.

Summary

All payments made to Heal By Gaia are final, non-refundable, and non-reversible once a personalized protocol is created or delivered.
Refunds are only possible in rare, verifiable billing errors or technical faults.
We thank you for your understanding and trust in our healing approach.