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Privacy Policy

Last Updated: October 22, 2025

Welcome to Heal By Gaia (“we,” “our,” “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, interact with us, or use our health-related services and programs.

By accessing HealByGaia.com (the “Website”) or using any of our services, you consent to this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

A. Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Profile photo or uploaded pictures

  • Country or region

B. Health and Lifestyle Information

As part of our healing assessment and personalized protocol design, we may request:

  • Medical history, diagnoses, and reports

  • Details about your lifestyle, diet, sleep patterns, and circadian rhythm

  • Information about medications or supplements you consume

  • Images of affected body areas (if applicable)

  • Videos or live consultations for better assessment

  • Feedback, progress photos, and adherence updates regarding your personalized protocols

Note: You provide this information voluntarily. However, some data is essential for us to deliver our personalized health protocols effectively.

2. How We Use Your Information

Your data is used solely for the purpose of providing and improving our health and wellness services. Specifically, we use your data to:

  • Develop personalized healing and lifestyle protocols tailored to your condition.

  • Communicate with you regarding your progress, feedback, and support.

  • Monitor compliance with recommended protocols.

  • Enhance our research, analytics, and service quality (in anonymized form).

  • Process transactions and manage payments.

  • Provide customer support and respond to your inquiries.

  • Improve our website experience, offerings, and user satisfaction.

We do not sell, rent, or trade your personal information to third parties.

3. Data Storage and Security

We store all personal and medical data on secure private servers protected with modern encryption and access-control systems.
We take reasonable and industry-standard precautions to protect your information from unauthorized access, disclosure, alteration, or destruction.

While we implement strong safeguards, no online transmission or storage system can be guaranteed 100% secure. In the event of a data breach, we will notify you as required by law.

4. Data Retention and Deletion

We retain your data only for as long as necessary to provide our services and comply with legal, accounting, or reporting obligations.

After a certain retention period, your data will be securely deleted or anonymized.
You may also request deletion of your personal data at any time by contacting us (see Section 10).

5. Sharing of Information

We do not share your data with any unauthorized third parties.
However, limited sharing may occur in the following situations:

  • Service Providers: Trusted vendors (such as payment gateways or email delivery tools) who perform services on our behalf.

  • Legal Compliance: When required by law or legal processes.

  • Consent: When you give explicit consent for specific sharing.

Each third-party provider has its own privacy policy governing how they manage your information. We encourage you to review their privacy terms.

6. Payment Information

All payments are processed through secure third-party payment gateways (e.g., Stripe, PayPal, etc.).
We do not store or have access to your full payment card details.
Please review the privacy policies of those payment providers for information about how they handle your data.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion (“Right to be Forgotten”): Request deletion of your personal information.

  • Restriction: Limit how your data is used.

  • Data Portability: Receive a copy of your data in a structured format.

  • Withdrawal of Consent: You may withdraw consent at any time.

To exercise these rights, contact us using the information in Section 10.

8. Cookies and Analytics

We may use cookies or similar technologies to improve your website experience, analyze traffic, and personalize content.
You can disable cookies in your browser settings, though some features may not function properly.

9. Children’s Privacy

Our services are intended for individuals aged 18 and above.
We do not knowingly collect data from children under 18. If we become aware that we have collected personal information from a minor without parental consent, we will delete it immediately.

10. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your data, please contact us:

Heal By Gaia
📧 Email: healbygaia@gmail.com
🌐 Website: https://healbygaia.com

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will always be posted on this page with a revised “Last Updated” date.

Summary

Your privacy and trust are sacred to us.
All the information you share with Heal By Gaia is treated with strict confidentiality and used only to help you heal naturally, safely, and effectively.